Subaru Map Update Portal - Urgh!

[Justin Time]

I received an email today entitled  'Subaru Map Update Portal' informing me that a update was available for my Outback. After checking it through my virus checker etc. I clicked on the link and was taken to the Portal where I had to register and was then  sent an activation code.  After eventually getting the code and inputting it, to be told I again needed an activation code but when I put that new code in I was then further informed my account was already activated (you're getting the gist of this right!).

I realised this wasn't going to be straightforward.  Any road, eventually I got an account set up and logged in the vehicle with its VIN - all well again.  Then I had to download the map installation system (more shenanigans), but eventually done.  The page helpfully (not!) in formed me that Starlink was no longer in use since 2023 (I'd not bothered anyway as it was useless), it then proceeded simply to offer me more opportunities to download the map installer - again, with no way forward.  The map installer is for OS X (my laptop) so it should have worked - it didn't.

Route two: checked the online manual on the page and saw there was a mobile phone route.  Ah ha! Phone put and I got to the page www.subaru-maps.com, and logged in, I had again to download the map installer, but was only given the option of OS X version or Windows - so no ios then! Urgh.  Getting more and more frustrated, I went to the 'contact us' link and scrolled down to the UK link and clicked, to be taken to UK Subaru page  https://subaru.co.uk/customer-support  where I was informed by 'customer support' "sorry - page no longer exists'!

What a complete waste of time and sadly simply reinforces the image of Subaru technology being all froth and little substance. 

Rant over - so back to the my padded cell...!

[Westwardbound]

15 hours ago, Justin Time said:

, I went to the 'contact us' link and scrolled down to the UK link and clicked, to be taken to UK Subaru page  https://subaru.co.uk/customer-support  where I was informed by 'customer support' "sorry - page no longer exists'!

On a similar theme, I was in my local Subaru dealer this morning and saw a new sign encouraging me to update my details on the Subaru website so I would always receive special offers, latest news etc. I scanned the QR code on the sign only to find it sent me to the same “Sorry - page no longer exists”……..