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Does anyone have any experience with jdm-planet.com?

I ordered a double din fascia kit from them for my Outback on 30-03-2021 and it's not shipped yet.

I've emailed them numerous times without a response.

Are these guys dodgy?  Should I be persuing a refund through PayPal?

It's annoying because they're the only people who seem to supply the OEM double din dascia kot for a 2007 RHD Outback.

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