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New owner charging help

Peg Leg Nick

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I picked up my SolTerra Touring yesterday 3rd November 2023 , drove it home, no problem.

I have an Indra Pro plus 7.5 KWh charger, which I have used with my previous EV, altered make of EV on my Indra app and with OVO my supplier. 
Plugged Subu in , it has not charged! Any ideas please.

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