2018 XV.
The keyless entry fob is working fine, but I thought I'd try the emergency key anyway, just to make sure it works before it's actually needed. Well, it seems like it doesn't.
What happens is, starting with the car locked, I remove the emergency key from the fob, then leave the fob in the steel tin I keep them in overnight (along with the spare). I then go out and try to unlock the car with the key. But I find I can turn it to the right (clockwise) for 45 degrees ish, and I hear a mechanism engage, but the door remains locked. Turning to the left/anticlockwise is not possible.
I tried with the spare fob key as well -- same result.
What's going on here? Is it broken or am I doing it wrong? Ta.