My first dealings with Subaru through their website. I sent a request to my two nearest dealers a day and a half ago through the website asking for a quote for the first service. Not a single reply. Not a good start...  Hopefully their service is better than their communications.

 

Andy

I must admit my local main stealer is a bit of a nightmare - A phone call to order parts with a message left and call back commitment just never happens I have to go there in person to get some attention. Unfortunately the aftermarket alternatives seem to be more customer focused

On 9/15/2021 at 10:33 AM, AndyLevorg said:

My first dealings with Subaru through their website. I sent a request to my two nearest dealers a day and a half ago through the website asking for a quote for the first service. Not a single reply. Not a good start...  Hopefully their service is better than their communications.

 

Andy

I've recently had the same issue through the Subaru website trying to get a price quote for an accessory (sump guard) from Ullswater Subaru.  That's 3 weeks ago and not even an automatic acknowledgement email.  I wonder if it's the Subaru website - the one that forces you to use the online contact form?  I've found phoning the dealerships directly better.  

Regarding servicing, I telephoned half a dozen or so a few months ago, just out of interest for the cost of the first service (1 yr 12,000 miles).  Most were asking (for the Outback) around £250, with the exception of the dealership in Alnwick which was £150 (I double checked that too).

More recently, I was speaking to a member of staff at the Dales Subaru stand at the Westmorland Show the other week.  Seemed very pleasant.  Skipton (Barnoldswick) would be a couple of hours for you?  About the same for me.  The two more locally based Subaru dealerships (Darlington and Penrith) are new franchises and I wonder about lack of Subaru servicing experience. 

Mine's due a service in December.  I usually use an independent garage I trust, but I think I might go Subaru dealership first this time and see what's what.

Let us know how you get on Andy.

try europa at sheffield, dads used them for many years for his XV

Thanks for the replies. I had to phone the dealers direct, still never had a reply to my website enquiries. I have decided to go with Richtoy near the Humber bridge in October and give them a try. They were about £60 cheaper than Sheffield.

If you did not want to use main stealers look at Sheffield Subaru Services as an alternative

4 hours ago, Jay762 said:

If you did not want to use main stealers look at Sheffield Subaru Services as an alternative

Thanks, I thought about them, but will see how it goes with the dealers first to ensure no warranty issues further down the line. 

if you go indy there are a fair few around the area.

 

just stay clear of a guy called tony hough based over in rotherham (not sure what he's currently trading under)