Parts Supply

[Ivor Marsden]

I have a four year old XV.

The last three parts deliveries, to a third party garage, have either been wrong or had parts missing. This leading to severe delays and inconvenience. Subarus customer service are unhelpful. 

Any thoughts?

[Justin Time]

On 12/27/2022 at 9:14 AM, Ivor Marsden said:

I have a four year old XV.

The last three parts deliveries, to a third party garage, have either been wrong or had parts missing. This leading to severe delays and inconvenience. Subarus customer service are unhelpful. 

Any thoughts?

Yeah. They don't score highly on Trustpilot either. https://uk.trustpilot.com/review/www.subaru.co.uk  If you're on FB or Twitter you might leave a comment to add to their shaming.  Beyond  that.... 😞

[Mr B]

amazes me how modern consumer will just suck up poor quality products and poor service and just keep paying for it.
About time they simply stopped buying the garbage .
All my Subarus are over 20 years old, parts easy source but rarely ever need any besides general servicing items as engineering and component quality was far far better . Hassle free motoring and not filling up skips with parts/chemicals for recycle/landfill and the bank account reflects this lol  .