I'm pretty sure it was Swinton who my mother was with when she got a letter saying she was in a crash in Oxford got all the badly drawn pictures of the crash and that it was a red mazda 6 with her Reg. She was 170 miles north at work. But they was wanting to pay the other party out wasn't even trying to ask if she has crashed went on for over a year my mother having to argue with her own insurance policy saying she doesn't hold responsibility as she wasn't even there. Her renewal came through whilst it was being investigated over this long period of time and they had even took her no claims off her for it I will have to double check it was Swinton I know it was her work that managed to save it in the end with her timing card showing it was impossible to have driven down there in the time of clocking on at working and visiting patients houses. They even wanted to know the times of travel from each house.
But all I can say is don't expect the nightmare to get rushed if they don't want it to, but hopefully you will get it sorted sooner than later.