kershaw-330s Posted February 18, 2016 Share Posted February 18, 2016 Well I popped into the new dealer the other day try and see if I could get a few bits.. As there is not a dealer anywhere near me it seamed great .. So last week I went down to Havant about 10miles away, mainly to get a paint touch up for the scooby as Halfords don't do the right colour, and also to see if they could get me some offical sti accessories for the hatch.. Well what a total waste of time they're absolutely useless I was used to that sort of crap service when I had a vx don't know why but I kinda expected different from them especially as they've recently opened and I'm the owner of one of their flag ship cars.. So I walk in the showroom, lovely 2015 sti in there look round that . Then upto the parts desk three guys sat there, only one typing on the pc and the other two clearly doing nothing ignore me till the guy working says he will be with me in a minute, the other two still sitting doing nothing continued to ignore didn't even ask why I was there , or if they could help.. So this has sort of peeved me a little bit then the guy becomes available, I explained the situation and that I was after a touch up kit for my car so I give him my number plate and all that and he's sat on the PC for about 10 mins till he can find out my paint code and then type that in to find the part (seems rather Irish to me) then another 5 mins later . By this time I've been in there 20ish mins I've only said one sentence and not even been offered a cuppa lol .. So 5 mins pass and he looks at me and not even apologetically, (tbh he sounded smug and relived he didn't have to do anything) he said Subaru discontinued that Colour so we can't get that touch up, and that I would have to get a body shop to mix some for me and wrote the paint code on a card for me. Which I've now discovered was the wrong code .. By this point I'm quite !Removed! off so I expressed my disappointment with the service I've received and that the car isn't even out of the anti corrosion warranty how can they not sell the paint .. He just shrugged it off, didn't care. I then asked about the sti accessories eg front lip and side skirt add ons.. He didn't seem interested and didn't even look on the PCs I'm sure he lied too when he said he only has the catalogs for the 2015 model and that "I would have to find Subaru part numbers for the parts I wanted and then he could search only if Subaru still make them" so basically go away . I stressed to him that they were parts available to buy when the car was new and are available for import from Japan but again he just couldn't be bothered and I feel fobbed off.. I was willing to buy there and then too it's not like I was messing him around.. Oh well sod them I will just take my business elsewhere. And since then I have found an official Subaru touch up for my car online .. Funny isn't it ..needless to say I won't go there again Sent from my iphone using Tapatalk Quote Link to comment Share on other sites More sharing options...
Scoobyghost Posted February 18, 2016 Share Posted February 18, 2016 Subaru are renowned for refusing to give out part numbers too. I called up a couple of dealers who rather rudely refused to disclose part numbers for a couple of bits. Quote Link to comment Share on other sites More sharing options...
Jay762 Posted February 18, 2016 Share Posted February 18, 2016 I had good service from Gary Bell at the new Telford dealership - followed up on an enquiry I had sent an email screen shot and a part number also good service from Doncaster Subaru - after a recommend from Sheffield Scoobie Services However Worcester / Pershore didnt bother getting back to me after they said they would. These sites may help For STI goodies (Be warned though I lost 2 hours the other day to this link) https://www.japanparts.com/parts/carmodel.php?dl=1&st=1 For part numbers - not UK orientated though but ok so far for what I was looking for http://parts.subaru.com/Subaru__.html Quote Link to comment Share on other sites More sharing options...
kershaw-330s Posted February 18, 2016 Author Share Posted February 18, 2016 I had good service from Gary Bell at the new Telford dealership - followed up on an enquiry I had sent an email screen shot and a part number also good service from Doncaster Subaru - after a recommend from Sheffield Scoobie Services However Worcester / Pershore didnt bother getting back to me after they said they would. These sites may help For STI goodies (Be warned though I lost 2 hours the other day to this link) https://www.japanparts.com/parts/carmodel.php?dl=1&st=1 For part numbers - not UK orientated though but ok so far for what I was looking for http://parts.subaru.com/Subaru__.html Ha ha yes Japan parts is lethal I got this from them But I don't understand why I should have to order from Japan it's ridiculous and could be pricey for delivery and taxes, why they can't find the parts on they're system . What if the car was damaged. as they're oe parts they have to supply spares for 10 yrs after production, I just don't get it. You would've thought they would want to take my money but clearly not haha Sent from my iphone using Tapatalk 3 Quote Link to comment Share on other sites More sharing options...
Jay762 Posted February 19, 2016 Share Posted February 19, 2016 Yup some people turn up to work and expect that is enough to get paid - clearly with little / no understanding of the relationship between themselves, the customer, the product / service and the business / company they are in 1 Quote Link to comment Share on other sites More sharing options...
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