Well, finally got my seat sorted the other day. Only taken a month and a half during which time the service dept at Pinkstones have lied to me, tried to deceive me, whilst I was having the car fixed I could hear the mechanics taking the mock out of me, plus they took 2hrs to remove a seat back and put a new one in. Now I could be wrong but isn't that just a couple of bolts and a couple of connectors for the airbags and heated seat. But I think the 2 hrs was orchestrated because I'd complained previously about the service and they knew I was waiting for the car. Needless to say I won't be using that garage again and I'd advise those on hear to read this before using them. This was our first time using them, we have 2 XVs so we're talking 4 services a year, repairs such as brakes etc and eventually new cars that we were offering to take to their dealership and we got treated like that. I'm in contact with the dealer principle to get his thoughts but will be complaining to Subaru UK and Pinkstones Directors at a later date.
How can dealerships continue with such disgraceful service?
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