ive never had a problem with Virgin's engineers always friendly but it is usually the same bloke from the Blueyonder days, i would say this is going to be a scooby Vs Evo style rant whereby everyone has got there own preference, personally the tivo box is a little bit harder to get used to than skys but the perks are alot better i.e more HD channels, as for Virgin's internet been laggy, mine runs the nexus with 2 laptops 3 mobiles and my PS4 and ive never had any lag whats so ever.